Insight Into Action

3 ways to boost customer retention through your logistics

Posted by Richard Tyler on 10-Jul-2018 11:49:55

Richard Tyler leads business development in the Aerospace and Automotive verticals for Yusen Logistics UK. With over 20 years of logistics experience in roles ranging from sales to account management at K+N, UPS and Emery Worldwide, Richard’s passion for these industries has gained him experience working on Boeing aircraft and with Airbus/Bombardier, and supporting Ford and Vauxhall.
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 With customer retention crucial in driving sales and revenue ( studies show that just a 5% increase in retention rates grow profits by more than 25%), it’s essential for your customer’s purchasing experience to be a positive one.  Here’s our top 3 points to get right in your supply chain to keep your customers returning.     

Topics: supply chain, high value goods supply chain, high value goods, International Supply Chain Management, Global Supply Chain, high value cargo, Quality-driven logistics, Customer-centric Logistics, Consumer Electronics, Reverse Logistics, Recall Management, Repairs and Refurbishment, Vision I, 3PL, Supply Chain Solutions

Brexit and the benefits of bonded warehousing for high value cargo

Posted by Sharon Murrell - Customs Manager on 08-Mar-2018 16:26:02

Sharon works closely with customers to explore and implement effective Customs solutions for minimum supply chain disruption. With a wealth of experience spanning nearly twenty years, Sharon manages Yusen Logistics' centralised clearance team to ensure compliance with HMRC, develop cost-efficient processes and meet short lead times with the quick release of goods to bond warehousing. Sharon is responsible for Yusen Logistics' AEO accreditation as a mark of robust processes, secure logistics and industry-leading supply chain management.

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With so much remaining unknown, at this stage the impact of Brexit on the high value goods supply chain can only be guesstimated. As an EU member state, the UK has long enjoyed free trade with its European counterparts, bringing benefits such as zero Customs Duty on products received from or dispatched to fellow European Union (EU) states, as well as minimal red tape.

Topics: high value cargo, Warehousing and Distribution, bonded warehouse, bonded storage solutions, high value goods, 3PL, supply chain, Supply Chain Management, Brexit, high value goods supply chain

How we must keep up in the drive for omnichannel logistics

Posted by Duncan Butler - General Manager on 01-Feb-2018 11:45:00

Duncan identifies the challenges to high value supply chains, working with you to find tailored solutions that consistently deliver added value. With twenty years' experience in the logistics industry, Duncan's career has spanned from high value retailers through to Yodel's operations for Tesco's leading e-commerce platform. At Yusen Logistics, Duncan works primarily with many of the world's biggest and most successful white goods manufacturers and wholesalers to improve their specialist handling needs. Offering advanced appliance warehousing and delivery, Duncan facilitates outsourced logistics that improve your market lead with streamlined and cost-effective solutions for supply chain management.

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The insurgence of a new customer experience is shifting every avenue of the retail journey. The growth of the holistic omnichannel approach means ecommerce and bricks and mortar retail are more fused than ever before. Dynamic new logistics models focus on delivering a seamless and integrated service in the customer's buying journey, whether using a device on the go, at home or by walking into a store.

For the first time ever, mobile devices are leading the way in UK online retail sales too, further cementing the leap towards ecommerce demand for shoppers. According to IMRG, the 'digital tipping point' emerged in 2016 figures, when 51% of all UK online retail sales took place via smartphones or tablets.

Topics: high value goods supply chain, 3pl for high value goods, Warehousing and Distribution, warehouse space, 3PL, 3PL logistics, 3pl warehouse, secure 3PL, high value goods

Adding value to your high value cargo

Posted by Duncan Butler - General Manager on 19-Dec-2017 12:53:19

Duncan identifies the challenges to high value supply chains, working with you to find tailored solutions that consistently deliver added value. With twenty years' experience in the logistics industry, Duncan's career has spanned from high value retailers through to Yodel's operations for Tesco's leading e-commerce platform. At Yusen Logistics, Duncan works primarily with many of the world's biggest and most successful white goods manufacturers and wholesalers to improve their specialist handling needs. Offering advanced appliance warehousing and delivery, Duncan facilitates outsourced logistics that improve your market lead with streamlined and cost-effective solutions for supply chain management.

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If a customer pays a premium price for a premium product – anything from the latest games console or mobile phone to a designer handbag or top-of-the-range fridge freezer – they naturally expect the very best: a quality product, delivered on time, in prime condition, no excuses. If they decide your product isn’t quite right for them – or they’ve ordered the wrong model, colour or size – they also expect a quick and hassle-free returns or exchange process. In short, if you’re dealing in valuable goods, every aspect of the high value goods supply chain needs to run like clockwork to ensure customers are happy and your reputation for excellence remains intact.

To enable you to meet your customers’ high expectations, outsourcing your warehousing and distribution services to an experienced third-party logistics (3PL) for high value goods like Yusen Logistics can pay huge dividends. Our networks, infrastructure, experience and supply chain management expertise will protect and enhance your high value cargo and add substantial value to your operations.

Topics: 3PL, Warehousing and Distribution, high value cargo, high value goods, suppy chain, Supply Chain Management, Brexit, 3pl for high value goods, high value goods supply chain

Put Your Automotive Logistics On The Fast Track To Success

Posted by Ian Holland - Regional General Manager, Automotive on 17-Oct-2017 12:30:00

Ian is responsible for a number of warehousing, sequencing and transport operations across the UK, ensuring cost-effective and efficient supply chain management is delivered for a host of major brands. With over thirty years' experience within the automotive industry, Ian works with international Tier 1 and Tier 2 suppliers and respected UK OEMs to find proactive solutions for automotive logistics. Ian's automotive expertise and speciality is invaluable for understanding how to balance the needs of supplier and OEM alike to ensure risks within the supply chain are managed and mitigated for optimum productivity.
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Year on year, the automotive industry tackles increasing pressure to deliver technological innovation and evolved efficiency, all whilst facing volatile markets as the major manufacturers race to reach the finish line first. In such a process-driven culture, inbound supply chain disruptions of component parts can have huge financial consequences for OEMs and suppliers alike. After all, when inefficient automotive logistics disrupt the product pipeline, losses can amount to £100,000s in just minutes.

Topics: Automotive Logistics, Inbound Supply Chain, 3PL, Crossdocking, Vendor Managed Inventory, Warehousing and Distribution

The Big Picture: Global Supply Chain Visibility & High Value Cargo

Posted by Nick Humphreys - Solutions Design Manager, International Supply Chain Division on 19-Sep-2017 12:00:00

Nick explores and implements international supply chain solutions for major European retail clients. With a wealth of experience spanning over twenty years, Nick's career has crossed all facets of the logistics and freight industry with award-winning results at the Supply Chain Innovation Awards. At Yusen Logistics, Nick works with you to drive recurring cost down, develop robust and efficient process standardisation and enhance strategy delivery for secure logistics. He works directly with Griffin - Yusen's in-house, customisable system – to deliver tailored visibility, giving customers greater control over their supply chain management.
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High value goods often require international movements, so it’s vital that your global supply chain is fully aligned and secure – from beginning to end. It’s not just the cost of goods in transit that heightens the risks you face; short lead times can also leave you sprinting for the finish line before the starting gun has even been fired. This, together with unanticipated increases in demand, could lead to missed product launches, stock shortage and disappointed customers which could even cause you to lose your market advantage.

Topics: 3PL, high value cargo, safe secure logistics tracking, Shipment Visibility, secure logistics, Global Supply Chain, Critical Path Management, International Supply Chain Management, Operational Efficiency

Clean-cut Customs Clearance: Import Efficiency for High Value Cargo

Posted by Sharon Murrell - Customs Manager on 31-Aug-2017 12:00:00

Sharon works closely with customers to explore and implement effective Customs solutions for minimum supply chain disruption. With a wealth of experience spanning nearly twenty years, Sharon manages Yusen Logistics' centralised clearance team to ensure compliance with HMRC, develop cost-efficient processes and meet short lead times with the quick release of goods to bond warehousing. Sharon is responsible for Yusen Logistics' AEO accreditation as a mark of robust processes, secure logistics and industry-leading supply chain management.

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When it comes to high value cargo, it’s not just short lead times that are threatened if customs clearance stalls your supply chain. With Brexit looming, there’s considerable concern about increased cost and delays for imports and exports. Plus, your secure logistics – strengthened for high value goods – face fresh challenges, as the forward and reverse freight flow of goods is choked by checks.

Topics: 3PL, high value cargo, Customs Clearance, secure logistics, Warehousing and Distribution

Lift Off Logistics: A Product Launch Checklist for High Value Cargo

Posted by Mike Coates - Regional General Manager on 15-Aug-2017 12:00:00

Mike explores and implements solutions for your warehousing and distribution needs as part of streamlined supply chain management. With a wealth of experience spanning over twenty years, Mike has worked with a host of high-end brands to develop efficient, cost-effective and innovative strategies to meet the supply needs of fast-paced sectors. At Yusen, Mike is the account owner for leading labels, such as Samsung’s white goods and high value cargo. He ensures consistent and robust contract management to support customers, their partnering retailers, and ultimately the end-consumer.

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 Looking for lift off with a new product?

It could be your most innovative, disruptive concept to date, with consumers itching to get their hands on the latest hi-tech, luxury handbag or designer fashion. However, if your supply chain management falters your supply fails to meet demand – and your product launch falls flat.

At best, you’ll face expensive, expedited transport to fulfil retailers’ needs; at worst, you could lose those crucial sales and forgo competitive edge.

Topics: 3PL, high value cargo, Product Launches, secure logistics, Warehousing and Distribution, Shipment Visibility, Short Lead Times, Origin Cargo Management, Route Planning, Transit Protection, Added Value, Griffin

Don’t Let High Value Cargo Fall Off a Truck | Theft & Secure Logistics

Posted by Mark Harvey - Head of Security on 03-Aug-2017 12:00:00

Mark manages security and operational risk strategies for the UK and Europe across international, multi-million supply chains. Designing innovative and cost-effective solutions, Mark ensures logistics operations remain uninterrupted and secure: providing people and facilities protection, investigations, travel security, and tackling cybercrime. With over ten years’ experience working on logistics security for global companies, Mark has a wealth of expertise securing high value goods and mitigating risk with heavy involvement with the Transported Asset Protection Association (TAPA). At Yusen, Mark is a touchpoint for customers to ensure that your supply chain security is fully optimized to your needs.

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Securing your supply chain is vital in every industry, but  for high value goods the stakes are even greater with the potential for costs to soar should something not go to plan. Whether during the launch of the latest hi-tech, the steady supply of sought-after designer trends, or the swift delivery of critical medications, your international supply chain could be worth billions at a time.

As the value of your product peaks, so does the interest of organised crime.

Beyond the simple loss of product, cargo theft or hijacking causes supply interruptions, a rise in supporting customer services, investigations and increased insurance. So, the safe movement of valuable cargo with secure logistics should be a primary concern for your 3PL partner.

Topics: secure logistics, 3PL, high value cargo, Warehousing and Distribution, Shipment Visibility, Cargo Theft, Transit Protection, GPS Tracking, Griffin

High Risk, High Stakes: Why a 3PL Partner is Best for High Value Cargo

Posted by Duncan Butler - General Manager on 26-Jul-2017 10:00:00

Duncan identifies the challenges to high value supply chains, working with you to find tailored solutions that consistently deliver added value. With twenty years' experience in the logistics industry, Duncan's career has spanned from high value retailers through to Yodel's operations for Tesco's leading e-commerce platform. At Yusen Logistics, Duncan works primarily with many of the world's biggest and most successful white goods manufacturers and wholesalers to improve their specialist handling needs. Offering advanced appliance warehousing and delivery, Duncan facilitates outsourced logistics that improve your market lead with streamlined and cost-effective solutions for supply chain management.

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 When it comes to high value goods, it’s often the complete purchasing experience that provides value to your customers and your brand. Whether they’re shopping for the latest high-tech device or coveting a designer handbag, they will pay a premium for quality and expect a service worthy of the price. Therefore, when the latest trends come around your customers will want to receive their purchases in perfect condition and as fast as possible.

Topics: 3PL, secure logistics, high value cargo, Warehousing and Distribution, Supply Chain Management, Inventory Management, Reverse Logistics, Short Lead Times, Shipment Visibility