3 ways to boost customer retention through your logistics

Posted by Richard Tyler on 10-Jul-2018 11:49:55
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 With customer retention crucial in driving sales and revenue ( studies show that just a 5% increase in retention rates grow profits by more than 25%), it’s essential for your customer’s purchasing experience to be a positive one.  Here’s our top 3 points to get right in your supply chain to keep your customers returning.     
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Topics: supply chain, high value goods supply chain, high value goods, International Supply Chain Management, Global Supply Chain, high value cargo, Quality-driven logistics, Customer-centric Logistics, Consumer Electronics, Reverse Logistics, Recall Management, Repairs and Refurbishment, Vision I, 3PL, Supply Chain Solutions

Brexit and the benefits of bonded warehousing for high value cargo

Posted by Sharon Murrell - Customs Manager on 08-Mar-2018 16:26:02
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With so much remaining unknown, at this stage the impact of Brexit on the high value goods supply chain can only be guesstimated. As an EU member state, the UK has long enjoyed free trade with its European counterparts, bringing benefits such as zero Customs Duty on products received from or dispatched to fellow European Union (EU) states, as well as minimal red tape.

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Topics: high value cargo, Warehousing and Distribution, bonded warehouse, bonded storage solutions, high value goods, 3PL, supply chain, Supply Chain Management, Brexit, high value goods supply chain

How we must keep up in the drive for omnichannel logistics

Posted by Duncan Butler - General Manager on 01-Feb-2018 11:45:00
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The insurgence of a new customer experience is shifting every avenue of the retail journey. The growth of the holistic omnichannel approach means ecommerce and bricks and mortar retail are more fused than ever before. Dynamic new logistics models focus on delivering a seamless and integrated service in the customer's buying journey, whether using a device on the go, at home or by walking into a store.

For the first time ever, mobile devices are leading the way in UK online retail sales too, further cementing the leap towards ecommerce demand for shoppers. According to IMRG, the 'digital tipping point' emerged in 2016 figures, when 51% of all UK online retail sales took place via smartphones or tablets.

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Topics: high value goods supply chain, 3pl for high value goods, Warehousing and Distribution, warehouse space, 3PL, 3PL logistics, 3pl warehouse, secure 3PL, high value goods

Adding value to your high value cargo

Posted by Duncan Butler - General Manager on 19-Dec-2017 12:53:19
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If a customer pays a premium price for a premium product – anything from the latest games console or mobile phone to a designer handbag or top-of-the-range fridge freezer – they naturally expect the very best: a quality product, delivered on time, in prime condition, no excuses. If they decide your product isn’t quite right for them – or they’ve ordered the wrong model, colour or size – they also expect a quick and hassle-free returns or exchange process. In short, if you’re dealing in valuable goods, every aspect of the high value goods supply chain needs to run like clockwork to ensure customers are happy and your reputation for excellence remains intact.

To enable you to meet your customers’ high expectations, outsourcing your warehousing and distribution services to an experienced third-party logistics (3PL) for high value goods like Yusen Logistics can pay huge dividends. Our networks, infrastructure, experience and supply chain management expertise will protect and enhance your high value cargo and add substantial value to your operations.

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Topics: 3PL, Warehousing and Distribution, high value cargo, high value goods, suppy chain, Supply Chain Management, Brexit, 3pl for high value goods, high value goods supply chain

Put Your Automotive Logistics On The Fast Track To Success

Posted by Ian Holland - Regional General Manager, Automotive on 17-Oct-2017 12:30:00
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Year on year, the automotive industry tackles increasing pressure to deliver technological innovation and evolved efficiency, all whilst facing volatile markets as the major manufacturers race to reach the finish line first. In such a process-driven culture, inbound supply chain disruptions of component parts can have huge financial consequences for OEMs and suppliers alike. After all, when inefficient automotive logistics disrupt the product pipeline, losses can amount to £100,000s in just minutes.

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Topics: Automotive Logistics, Inbound Supply Chain, 3PL, Crossdocking, Vendor Managed Inventory, Warehousing and Distribution

The Big Picture: Global Supply Chain Visibility & High Value Cargo

Posted by Nick Humphreys - Solutions Design Manager, International Supply Chain Division on 19-Sep-2017 12:00:00
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High value goods often require international movements, so it’s vital that your global supply chain is fully aligned and secure – from beginning to end. It’s not just the cost of goods in transit that heightens the risks you face; short lead times can also leave you sprinting for the finish line before the starting gun has even been fired. This, together with unanticipated increases in demand, could lead to missed product launches, stock shortage and disappointed customers which could even cause you to lose your market advantage.

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Topics: 3PL, high value cargo, safe secure logistics tracking, Shipment Visibility, secure logistics, Global Supply Chain, Critical Path Management, International Supply Chain Management, Operational Efficiency

Clean-cut Customs Clearance: Import Efficiency for High Value Cargo

Posted by Sharon Murrell - Customs Manager on 31-Aug-2017 12:00:00
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When it comes to high value cargo, it’s not just short lead times that are threatened if customs clearance stalls your supply chain. With Brexit looming, there’s considerable concern about increased cost and delays for imports and exports. Plus, your secure logistics – strengthened for high value goods – face fresh challenges, as the forward and reverse freight flow of goods is choked by checks.

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Topics: 3PL, high value cargo, Customs Clearance, secure logistics, Warehousing and Distribution

High Risk, High Stakes: Why a 3PL Partner is Best for High Value Cargo

Posted by Duncan Butler - General Manager on 26-Jul-2017 10:00:00
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 When it comes to high value goods, it’s often the complete purchasing experience that provides value to your customers and your brand. Whether they’re shopping for the latest high-tech device or coveting a designer handbag, they will pay a premium for quality and expect a service worthy of the price. Therefore, when the latest trends come around your customers will want to receive their purchases in perfect condition and as fast as possible.

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Topics: 3PL, secure logistics, high value cargo, Warehousing and Distribution, Supply Chain Management, Inventory Management, Reverse Logistics, Short Lead Times, Shipment Visibility

Get the Gold Standard with Accredited Supply Chain Solutions

Posted by Craig Tellwright - Head of Audit, Assurance and Quality on 28-Mar-2017 12:00:00
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Trusting a 3PL partner with your global supply chain network is vital for the efficient delivery of your product. Indeed, for any far-reaching logistics with international warehousing and distribution capability, you need the right planning and policies, systems and strategies in place. That way, large scale operations are in the best place to maintain the same standard of quality throughout – no matter what borders or oceans they cross. To be assured of your 3PL partner’s supply chain solutions, look for industry standard accreditations as a sure sign they’ll always meet – if not exceed – your expectations with consistent quality management.

 

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Topics: 3PL, Supply Chain Solutions, Supply Chain Innovation, Customer-centric Logistics, Supply Chain Management, Cost-effective Logistics, ISO 9001, GDP Certification, Cold Chain Logistics, Pharmaceutical Industry, Temperature Controlled Supply Chain, Enterprise Risk Management, Business Continuity, Kaizen, TAPA, Quality-driven logistics

Don’t Run the Risk: Supply Chain Solutions for Business Continuity

Posted by Craig Tellwright - Head of Audit, Assurance and Quality on 21-Mar-2017 12:00:00
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Everyone makes dynamic risk assessments each day, no matter your role or experience, whether you’re at work or at home. In fact, risk is anything that has the potential to cause harm – and for businesses it’s your bottom line that can take the hit. In logistics, without robust risk management procedures your supply chain could falter then fail when the unexpected happens.

Any risk manager will tell you that the unknown can seriously damage a cost-effective supply chain. So, identifying risk is the first step in securing your supply chain for long-term results. If we take a snapshot of cold chain logistics, for example, compromising a temperature controlled supply chain could risk hundreds of thousands in just a single high-value pallet. Business continuity, then, rests on your 3PL partner’s expertise in measuring, minimizing, and managing risk to your business for cost-effective and secure supply chain solutions.

 

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Topics: 3PL, Supply Chain Solutions, Supply Chain Innovation, Customer-centric Logistics, Supply Chain Management, Cost-effective Logistics, ISO 9001, GDP Certification, Cold Chain Logistics, Pharmaceutical Industry, Temperature Controlled Supply Chain, Enterprise Risk Management, Business Continuity

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