Effective Customer Returns

 

Product returns is a stage of the supply chain that most electronic manufacturers would rather not think about, but today’s consumer electronics supply chain is more complex than ever, and customers demand an exceptional customer experience, from point of purchase through to delivery.  You work hard to build brand loyalty which can be lost all too quickly when the returns process is not managed effectively.

Research suggests that consumers only spend half an hour trying to work a product before returning it.  Any new or innovative device then faces pressured reverse logistics.

According to IHL Group, Market Research, consumers return more than $642 billion of goods globally each year, with nearly 25% coming from high value markets. 

Dealing with damaged and returned goods has become as important as selling the product itself and requires a robust returns process to ensure that your total supply chain is as cost-effective as possible. 

Many manufacturers are happy to accept a small return on their returned products, but what if, taking a fresh look at your returns process could yield higher returns in an environmentally friendly and responsible way?

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Topics: Supply Chain Management, Zero-landfill Policy, Reclaiming Recyclable Parts, Consumer Electronics, Reverse Logistics, Repairs and Refurbishment, Recall Management

3 ways to boost customer retention through your logistics

Posted by Richard Tyler on 10-Jul-2018 11:49:55
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 With customer retention crucial in driving sales and revenue ( studies show that just a 5% increase in retention rates grow profits by more than 25%), it’s essential for your customer’s purchasing experience to be a positive one.  Here’s our top 3 points to get right in your supply chain to keep your customers returning.     
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Topics: Supply Chain Solutions, Vision I, 3PL, Consumer Electronics, Reverse Logistics, Repairs and Refurbishment, Recall Management, Customer-centric Logistics, Quality-driven logistics, high value cargo, Global Supply Chain, International Supply Chain Management, high value goods, high value goods supply chain, supply chain

Moving Forwards with Reverse Logistics for Consumer Electronics

Posted by Duncan Butler - General Manager on 03-Feb-2017 12:24:26
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In the Consumer Electronics industry, if you don’t move rapidly to keep up with demand you simply can’t compete. The ‘latest’ smart phone or tablet keeps its title only for a short while before we’re wowed by the next edition. However, there’s not just pressure on consumer electronics companies to get a product out of the door, but also in how its dealt with if it ends up back in the supply chain.

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Topics: Warehousing and Distribution, RFID, Zero-landfill Policy, Reclaiming Recyclable Parts, Cost-effective Logistics, Technology Industry, Consumer Electronics, Reverse Logistics, Repairs and Refurbishment, Recall Management

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