Insight Into Action

3 ways to boost customer retention through your logistics

Posted by Richard Tyler on 10-Jul-2018 11:49:55

Richard Tyler leads business development in the Aerospace and Automotive verticals for Yusen Logistics UK. With over 20 years of logistics experience in roles ranging from sales to account management at K+N, UPS and Emery Worldwide, Richard’s passion for these industries has gained him experience working on Boeing aircraft and with Airbus/Bombardier, and supporting Ford and Vauxhall.
Show Bio

• Tweet

Share

 

 With customer retention crucial in driving sales and revenue ( studies show that just a 5% increase in retention rates grow profits by more than 25%), it’s essential for your customer’s purchasing experience to be a positive one.  Here’s our top 3 points to get right in your supply chain to keep your customers returning.     

Topics: Supply Chain Solutions, Vision I, 3PL, Consumer Electronics, Reverse Logistics, Repairs and Refurbishment, Recall Management, Customer-centric Logistics, Quality-driven logistics, high value cargo, Global Supply Chain, International Supply Chain Management, high value goods, high value goods supply chain, supply chain

Moving Forwards with Reverse Logistics for Consumer Electronics

Posted by Eunice Friend - General Manager, Technology on 03-Feb-2017 12:24:26

Eunice works in partnership with consumer electronics and technology companies to find robust, secure, and adaptive supply chain solutions that get products on the market as quickly as possible. With over twenty years’ experience in logistics, Eunice has a breadth of expertise ranging from in-house operations management for food and retail to developing traditional and e-fulfilment 3PL services. She now finds bespoke supply chain solutions for the highly competitive electronics industry, delivering market-leading control, flexibility and cost-efficiency with added value and reverse logistics.

Find me on:

LinkedIn

Show Bio

• Tweet

Share

 

In the Consumer Electronics industry, if you don’t move rapidly to keep up with demand you simply can’t compete. The ‘latest’ smart phone or tablet keeps its title only for a short while before we’re wowed by the next edition. However, there’s not just pressure on consumer electronics companies to get a product out of the door, but also in how its dealt with if it ends up back in the supply chain.

Topics: Warehousing and Distribution, RFID, Zero-landfill Policy, Reclaiming Recyclable Parts, Cost-effective Logistics, Technology Industry, Consumer Electronics, Reverse Logistics, Repairs and Refurbishment, Recall Management