Insight Into Action

3 ways to boost customer retention through your logistics

Posted by Richard Tyler on 10-Jul-2018 11:49:55

Richard Tyler leads business development in the Aerospace and Automotive verticals for Yusen Logistics UK. With over 20 years of logistics experience in roles ranging from sales to account management at K+N, UPS and Emery Worldwide, Richard’s passion for these industries has gained him experience working on Boeing aircraft and with Airbus/Bombardier, and supporting Ford and Vauxhall.
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 With customer retention crucial in driving sales and revenue ( studies show that just a 5% increase in retention rates grow profits by more than 25%), it’s essential for your customer’s purchasing experience to be a positive one.  Here’s our top 3 points to get right in your supply chain to keep your customers returning.     

Topics: supply chain, high value goods supply chain, high value goods, International Supply Chain Management, Global Supply Chain, high value cargo, Quality-driven logistics, Customer-centric Logistics, Consumer Electronics, Reverse Logistics, Recall Management, Repairs and Refurbishment, Vision I, 3PL, Supply Chain Solutions

Moving Forwards with Reverse Logistics for Consumer Electronics

Posted by Duncan Butler - General Manager on 03-Feb-2017 12:24:26

Duncan identifies the challenges to high value supply chains, working with you to find tailored solutions that consistently deliver added value. With twenty years' experience in the logistics industry, Duncan's career has spanned from high value retailers through to Yodel's operations for Tesco's leading e-commerce platform. At Yusen Logistics, Duncan works primarily with many of the world's biggest and most successful white goods manufacturers and wholesalers to improve their specialist handling needs. Offering advanced appliance warehousing and delivery, Duncan facilitates outsourced logistics that improve your market lead with streamlined and cost-effective solutions for supply chain management.

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In the Consumer Electronics industry, if you don’t move rapidly to keep up with demand you simply can’t compete. The ‘latest’ smart phone or tablet keeps its title only for a short while before we’re wowed by the next edition. However, there’s not just pressure on consumer electronics companies to get a product out of the door, but also in how its dealt with if it ends up back in the supply chain.

Topics: Consumer Electronics, Reverse Logistics, RFID, Warehousing and Distribution, Repairs and Refurbishment, Cost-effective Logistics, Recall Management, Zero-landfill Policy, Reclaiming Recyclable Parts, Technology Industry