Insight Into Action

3 ways to boost customer retention through your logistics

Posted by Richard Tyler on 10-Jul-2018 11:49:55

Richard Tyler leads business development in the Aerospace and Automotive verticals for Yusen Logistics UK. With over 20 years of logistics experience in roles ranging from sales to account management at K+N, UPS and Emery Worldwide, Richard’s passion for these industries has gained him experience working on Boeing aircraft and with Airbus/Bombardier, and supporting Ford and Vauxhall.
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 With customer retention crucial in driving sales and revenue ( studies show that just a 5% increase in retention rates grow profits by more than 25%), it’s essential for your customer’s purchasing experience to be a positive one.  Here’s our top 3 points to get right in your supply chain to keep your customers returning.     

Topics: supply chain, high value goods supply chain, high value goods, International Supply Chain Management, Global Supply Chain, high value cargo, Quality-driven logistics, Customer-centric Logistics, Consumer Electronics, Reverse Logistics, Recall Management, Repairs and Refurbishment, Vision I, 3PL, Supply Chain Solutions

High Risk, High Stakes: Why a 3PL Partner is Best for High Value Cargo

Posted by Duncan Butler - General Manager on 26-Jul-2017 10:00:00

Duncan identifies the challenges to high value supply chains, working with you to find tailored solutions that consistently deliver added value. With twenty years' experience in the logistics industry, Duncan's career has spanned from high value retailers through to Yodel's operations for Tesco's leading e-commerce platform. At Yusen Logistics, Duncan works primarily with many of the world's biggest and most successful white goods manufacturers and wholesalers to improve their specialist handling needs. Offering advanced appliance warehousing and delivery, Duncan facilitates outsourced logistics that improve your market lead with streamlined and cost-effective solutions for supply chain management.

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 When it comes to high value goods, it’s often the complete purchasing experience that provides value to your customers and your brand. Whether they’re shopping for the latest high-tech device or coveting a designer handbag, they will pay a premium for quality and expect a service worthy of the price. Therefore, when the latest trends come around your customers will want to receive their purchases in perfect condition and as fast as possible.

Topics: 3PL, secure logistics, high value cargo, Warehousing and Distribution, Supply Chain Management, Inventory Management, Reverse Logistics, Short Lead Times, Shipment Visibility

Moving Forwards with Reverse Logistics for Consumer Electronics

Posted by Eunice Friend - General Manager, Technology on 03-Feb-2017 12:24:26

Eunice works in partnership with consumer electronics and technology companies to find robust, secure, and adaptive supply chain solutions that get products on the market as quickly as possible. With over twenty years’ experience in logistics, Eunice has a breadth of expertise ranging from in-house operations management for food and retail to developing traditional and e-fulfilment 3PL services. She now finds bespoke supply chain solutions for the highly competitive electronics industry, delivering market-leading control, flexibility and cost-efficiency with added value and reverse logistics.

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In the Consumer Electronics industry, if you don’t move rapidly to keep up with demand you simply can’t compete. The ‘latest’ smart phone or tablet keeps its title only for a short while before we’re wowed by the next edition. However, there’s not just pressure on consumer electronics companies to get a product out of the door, but also in how its dealt with if it ends up back in the supply chain.

Topics: Consumer Electronics, Reverse Logistics, RFID, Warehousing and Distribution, Repairs and Refurbishment, Cost-effective Logistics, Recall Management, Zero-landfill Policy, Reclaiming Recyclable Parts, Technology Industry