Product returns is a stage of the supply chain that most electronic manufacturers would rather not think about, but today’s consumer electronics supply chain is more complex than ever, and customers demand an exceptional customer experience, from point of purchase through to delivery. You work hard to build brand loyalty which can be lost all too quickly when the returns process is not managed effectively.
Research suggests that consumers only spend half an hour trying to work a product before returning it. Any new or innovative device then faces pressured reverse logistics.
According to IHL Group, Market Research, consumers return more than $642 billion of goods globally each year, with nearly 25% coming from high value markets.
Dealing with damaged and returned goods has become as important as selling the product itself and requires a robust returns process to ensure that your total supply chain is as cost-effective as possible.
Many manufacturers are happy to accept a small return on their returned products, but what if, taking a fresh look at your returns process could yield higher returns in an environmentally friendly and responsible way?
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Topics:
Supply Chain Management,
Zero-landfill Policy,
Reclaiming Recyclable Parts,
Consumer Electronics,
Reverse Logistics,
Repairs and Refurbishment,
Recall Management
Why it’s not just logistics supply chains that directly trade between the UK and the EU that will be affected
In the UK, we have already seen the uncertainty leading up to the Brexit withdrawal date impacting the financial markets and the value of the GBP. In fact, since the results of the referendum, the value of the pound has taken a hit that it is yet to recover from.
The laborious withdrawal process has been fraught with delays and setbacks which still today, with just 3 months to go, have failed to be resolved. So, what does this mean for the UK?
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Topics:
Brexit,
Supply Chain Management,
Logistics,
Freight transportation
As we get closer to the final date for officially leaving the EU, a more defined future for our industries will become clear.
For now, however, we still have some time before the end of the ‘leave’ transitional phase of December 2020, and the fine details are still far from clear. At Yusen, our focus must be on potential scenarios, expected outcomes and comprehensive logistics contingency planning, for both ourselves and our customers.
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Topics:
Brexit,
Supply Chain Management
With so much remaining unknown, at this stage the impact of Brexit on the high value goods supply chain can only be guesstimated. As an EU member state, the UK has long enjoyed free trade with its European counterparts, bringing benefits such as zero Customs Duty on products received from or dispatched to fellow European Union (EU) states, as well as minimal red tape.
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Topics:
Brexit,
Supply Chain Management,
Warehousing and Distribution,
3PL,
high value cargo,
high value goods,
high value goods supply chain,
bonded warehouse,
bonded storage solutions,
supply chain
If a customer pays a premium price for a premium product – anything from the latest games console or mobile phone to a designer handbag or top-of-the-range fridge freezer – they naturally expect the very best: a quality product, delivered on time, in prime condition, no excuses. If they decide your product isn’t quite right for them – or they’ve ordered the wrong model, colour or size – they also expect a quick and hassle-free returns or exchange process. In short, if you’re dealing in valuable goods, every aspect of the high value goods supply chain needs to run like clockwork to ensure customers are happy and your reputation for excellence remains intact.
To enable you to meet your customers’ high expectations, outsourcing your warehousing and distribution services to an experienced third-party logistics (3PL) for high value goods like Yusen Logistics can pay huge dividends. Our networks, infrastructure, experience and supply chain management expertise will protect and enhance your high value cargo and add substantial value to your operations.
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Topics:
Brexit,
Supply Chain Management,
Warehousing and Distribution,
3PL,
high value cargo,
high value goods,
3pl for high value goods,
suppy chain,
high value goods supply chain
When it comes to high value goods, it’s often the complete purchasing experience that provides value to your customers and your brand. Whether they’re shopping for the latest high-tech device or coveting a designer handbag, they will pay a premium for quality and expect a service worthy of the price. Therefore, when the latest trends come around your customers will want to receive their purchases in perfect condition and as fast as possible.
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Topics:
Supply Chain Management,
Short Lead Times,
Warehousing and Distribution,
3PL,
Inventory Management,
Shipment Visibility,
Reverse Logistics,
high value cargo,
secure logistics
Trusting a 3PL partner with your global supply chain network is vital for the efficient delivery of your product. Indeed, for any far-reaching logistics with international warehousing and distribution capability, you need the right planning and policies, systems and strategies in place. That way, large scale operations are in the best place to maintain the same standard of quality throughout – no matter what borders or oceans they cross. To be assured of your 3PL partner’s supply chain solutions, look for industry standard accreditations as a sure sign they’ll always meet – if not exceed – your expectations with consistent quality management.
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Topics:
Pharmaceutical Industry,
Supply Chain Management,
Supply Chain Solutions,
Supply Chain Innovation,
Cold Chain Logistics,
GDP Certification,
Temperature Controlled Supply Chain,
3PL,
Cost-effective Logistics,
Customer-centric Logistics,
Enterprise Risk Management,
Business Continuity,
ISO 9001,
TAPA,
Kaizen,
Quality-driven logistics
Everyone makes dynamic risk assessments each day, no matter your role or experience, whether you’re at work or at home. In fact, risk is anything that has the potential to cause harm – and for businesses it’s your bottom line that can take the hit. In logistics, without robust risk management procedures your supply chain could falter then fail when the unexpected happens.
Any risk manager will tell you that the unknown can seriously damage a cost-effective supply chain. So, identifying risk is the first step in securing your supply chain for long-term results. If we take a snapshot of cold chain logistics, for example, compromising a temperature controlled supply chain could risk hundreds of thousands in just a single high-value pallet. Business continuity, then, rests on your 3PL partner’s expertise in measuring, minimizing, and managing risk to your business for cost-effective and secure supply chain solutions.
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Topics:
Pharmaceutical Industry,
Supply Chain Management,
Supply Chain Solutions,
Supply Chain Innovation,
Cold Chain Logistics,
GDP Certification,
Temperature Controlled Supply Chain,
3PL,
Cost-effective Logistics,
Customer-centric Logistics,
Enterprise Risk Management,
Business Continuity,
ISO 9001
Creating an energy-efficient supply chain is only possible if you understand its overall carbon footprint. Certainly, there are huge opportunities within the industrial supply chain for reductions in CO2 emissions – particularly on the ‘Final Mile’ - to meet stringent regulations and streamline costs. A 3PL or 4PL partner who is committed to researching and developing green innovation is best placed to find long-term solutions across the entire supply chain. Recent research into smart tracking and accurate reporting undertaken by Yusen clearly indicates that it is possible to improve the sustainability of supply chain solutions of any complexity.
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Topics:
Pharmaceutical Industry,
Supply Chain Management,
Supply Chain Solutions,
4PL,
CO2 Emissions,
Supply Chain Innovation,
Cold Chain Logistics,
3PL,
Shipment Visibility,
Cost-effective Logistics,
Customer-centric Logistics
Transparency is key if you’re looking for a 3PL partner that strives to hone their customer-centric logistics. From factory floor to end destination, our recent study found that having full sight of your supply chain will best serve your needs – and your customers’. Not only does a customer-centric ethos foster stronger relationships between you and your supplier, but it delivers cost-effective supply chain management and innovative solutions.
For the consumer electronics industry, in particular, trusting a 3PL partner to drive continuous improvement will help you tackle the pressures of short lead times in an increasingly competitive consumer landscape.
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Topics:
Supply Chain Management,
Control Tower Management,
Warehousing and Distribution,
Added Value,
Shipment Visibility,
Cost-effective Logistics,
Consumer Electronics,
Pre-Installation,
Customer-centric Logistics,
Productivity
